Return Policy
Vinyl:
All Vinyl products purchased are custom manufactured to a specific order and are not returnable or exchangeable. Please take special care to order carefully and completely we always recommend samples available here at ssgrfx.com. Ask all questions before placing an order. When buying one of our products please note that the item is being sold only as described. No changes or alterations to the item (except in the case of color / finish prior to shipment) can be made at any time and will not constitute grounds for a return. All SPECIAL ORDER products are non refundable and non exchangeable.
SS Graphics will replace or exchange only for those products which are deemed to be incomplete or defective by a company representative. All products are quality-assurance checked for flaws and completeness before shipment. You must inform us about defects, shortages, shipping damage, and exceptions within 3 days from receipt of order is considered complete. There are absolutely no replacements, exchanges or refunds issued after product is installed.
Please note that products ordered at different times may have different lot numbers, therefore we can not guarantee a color or pattern match. SS Graphics and Sub-manufactures are always making changes to provide you with the highest quality products. SS Graphics does not guarantee any application of our films. We are here to help if you need tips on installation but can not be held responsible for installation failures on your behalf.
Please be aware if a claim needs to be filed for a product it must be sent back within the time frame to file a claim with that company "usually 30 days depending on the manufacturer" if the time frame has exceeded this period we are not able to issue any type of replacements for claims. We must follow the procedures of the manufacture throughout the claim process and refunds will not be issued until the claim is finalized. We are not held accountable for any film that is not handled within that procedure. Shipping is non refundable and there is also a 20% restocking fee incurred with all vinyl returns.
Parts & Accessories:
No returns or exchanges. Please take special care to order carefully and completely. Ask all questions before placing an order. When buying on one of our products please note that the item is being sold only as described. SS Graphics will replace, or exchange only for those products which are deemed to be incomplete or defective by a company representative. All products are quality-assurance checked for flaws and completeness before shipment. You must inform us about defects, shortages, and exceptions within 3 days from receipt of order is considered complete. There are absolutely no replacements, exchanges or refunds issued after 4 days.
SS Graphics will not be liable if you order the wrong product. If you receive a product that does not match the description, please contact us immediately and we will resolve the issue. For any shipment that is refused or returned due to incorrect address provided by customer, you will be responsible for fees associated with reshipping item. Shipping costs are not refundable. We will issue a full refund for the product when your return meets these guidelines. The cost of shipping will be credited only in those instances where the return is a result of our error.
Contact Us (By Mail):
482 W Arrow Hwy Unit E, San Dimas, CA 91773